Yes. We bring all of our own supplies and equipment. If you have a specialized cleaner you prefer be used in your home please contact our office for approval and leave your preferred cleaning solutions out the day of your appointment.

Yes! We wash interior windows, sills and tracks if they are able to be reached with no more than a two step ladder and unobstructed by furniture or other large objects.

A fee of $90 will be charged if a service appointment is rescheduled/canceled less than 72 hours before the scheduled time. If the appointment is cancelled on the day of service or if your Service Professional is unable to enter the property, a fee of $180 will be charged.

We must adhere strictly to this policy to prevent lost wages for your cleaning technicians.

Yes! Our cleaning technicians can help with laundry, dishes, sorting and general tidying. Just let us know how we can serve you best with the time you have booked.

To ensure maximum efficiency, we ask that you pick up any toys or clothing before we arrive. If you need help with tidying up just let us know so we can schedule more time in your home.

We also ask that you find a place for young children and pets to hang out so they’re safe and comfortable while we clean.

No. If you are not going to be home during your scheduled cleaning service please provide us with instructions for access.

We provide a customized cleaning plan that’s designed to accommodate all of your specific requests. However, we do recognize that perfection is not always possible, which is why we back all of our work with a satisfaction guarantee. We’re happy to correct our mistakes at no additional cost to you when you call us within 24 hours of your most recent service.

There are a few things that we cannot help with due to safety and liability concerns. Our service exclusions include but are not limited to;

Bio-hazard remediation (feces, urine, vomit, mold, insect or rodent debris etc.)

Removal of pet waste, including work in any room with excessive litter spills or uncleaned litter box

Work on ladders

Exterior windows

Movement of furniture and/or gas appliances

Work in areas over 76 degrees Fahrenheit

Homes with four (4) or more cats and/or dogs

Upholstery & Carpet Cleaning

Application/removal of wax or polish on hard surface flooring

Dusting, wiping or any cleaning of 1” metal mini-blinds or cellular/fabric blinds

Homes with noticeable past or current indoor tobacco/marijuana use

Yes! We encourage you to give us a list of your priorities. These priorities can remain the same for the duration of your service or change at each visit. Please let us know how we can serve you best!

While tips aren’t expected, we’re allowed to accept them. Some of our clients prefer to tip a little at the end of each service while others provide a large tip at the end of the year. You can also leave a review on our website or Facebook page. We love hearing that our work is appreciated.

No. One of the benefits of using our home cleaning services is that we do not require a contract. You are able to change your cleaning schedule or cancel service at any time, with proper notice.