Question 1

Do you bring your own supplies and equipment?

Accepted Answer

Yes. We bring all of our own supplies and equipment. If you have a specialized cleaner you prefer be used in your home please contact our office for approval and leave your preferrined cleaning solutions out the day of your appointment.   We do prefer to use your vacuum (if it is in good working order) to prevent the transfer of allergens between homes.

Question 2

Do you wash windows?

Accepted Answer

Yes! We wash interior windows, sills and tracks if they are able to be reached with no more than a two step ladder and unobstructed by furniture or other large objects.

Question 3

If I do not cancel my appointment within 48 hours will there be a charge?

Accepted Answer

If a service appointment is rescheduled/canceled less than 48 hours in advance, a cancellation fee of 50% of your scheduled service cost will be charged.    If you cancel the day of service or if your cleaning technician is unable to enter the property, there will be a cancellation fee of 100% of your scheduled service cost. We must adhere strictly to this policy to prevent lost wages for your cleaning technicians.

Question 4

Can you help with other chores besides cleaning?

Accepted Answer

Yes! Our cleaning technicians can help with laundry, dishes, sorting and general tidying. Just let us know how we can serve you best with the time you have booked.

Question 5

Is there anything I need to do before my appointment?

Accepted Answer

To ensure maximum efficiency, we ask that you pick up any toys or clothing before we arrive. If you need help with tidying up just let us know so we can schedule more time in your home.   We also ask that you find a place for young children and pets to hang out so they’re safe and comfortable while we clean.

Question 6

Do I need to be home during my appointment?

Accepted Answer

No. If you are not going to be home during your scheduled cleaning service please provide us with instructions for access.

Question 7

What if something is missed?

Accepted Answer

We provide a customized cleaning plan that’s designed to accommodate all of your specific requests. However, we do recognize that perfection is not always possible, which is why we back all of our work with a satisfaction guarantee. We’re happy to correct our mistakes at no additional cost to you when you call us within 24 hours of your most recent service.

Question 8

Is there anything you do not clean?

Accepted Answer

There are a few things that we cannot help with due to safety and liability concerns. Our service exclusions include but are not limited to;  Bio-hazard remediation (feces, urine, vomit, mold, etc.)  Removal of pet waste, including floor of any room with excessive litter spills or uncleaned litter box  Work on ladders  Exterior windows   Movement of furniture and/or gas appliances  Work in areas over 76 degrees Fahrenheit  Upholstery & Carpet Cleaning  Application/removal of wax or polish on hard surface flooring and furniture

Question 9

Can I provide my team with special instructions?

Accepted Answer

Yes! We encourage you to give us a list of your priorities. These priorities can remain the same for the duration of your service or change at each visit. Please let us know how we can serve you best!

Question 10

Do your housecleaners accept tips?

Accepted Answer

While tips aren’t expected, we’re allowed to accept them. Some of our clients prefer to tip a little at the end of each service while others provide a large tip at the end of the year. You can also leave a review on our website or Facebook page. We love hearing that our work is appreciated.

Question 11

Do I need to sign a contract?

Accepted Answer

No. One of the benefits of using our home cleaning services is that we do not require a contract. You are able to change your cleaning schedule or cancel service at any time, with proper notice.

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