top of page


The Ins And Outs of How We Do Business

  • Do you bring your own supplies and equipment?
    Yes. We bring all of our own supplies and equipment. If you have a specialized cleaner you prefer be used in your home please contact our office for approval and leave your preferred cleaning solutions out the day of your appointment.
  • Do you wash windows?
    Yes! We wash interior windows, sills and tracks if they are able to be reached with no more than a two step ladder and unobstructed by furniture or other large objects.
  • If I cancel my appointment will there be a charge?
    A fee of $90 will be charged if a service appointment is rescheduled/canceled less than 72 hours before the scheduled time. If the appointment is cancelled on the day of service or if your Service Professional is unable to enter the property, a fee of $180 will be charged. We must adhere strictly to this policy to prevent lost wages for your cleaning technicians.
  • Can you help with other chores besides cleaning?
    Yes! Our cleaning technicians can help with laundry, dishes, sorting and general tidying. Just let us know how we can serve you best with the time you have booked.
  • Is there anything I need to do before my appointment?
    To ensure maximum efficiency, we ask that you pick up any toys or clothing before we arrive. If you need help with tidying up just let us know so we can schedule more time in your home. We also ask that you find a place for young children and pets to hang out so they’re safe and comfortable while we clean.
  • Do I need to be home during my appointment?
    No. If you are not going to be home during your scheduled cleaning service please provide us with instructions for access.
  • What if something is missed?
    We provide a customized cleaning plan that’s designed to accommodate all of your specific requests. However, we do recognize that perfection is not always possible, which is why we back all of our work with a satisfaction guarantee. We’re happy to correct our mistakes at no additional cost to you when you call us within 24 hours of your most recent service.
  • Is there anything you do not clean?
    There are a few things that we cannot help with due to safety and liability concerns. Our service exclusions include but are not limited to; Bio-hazard remediation (feces, urine, vomit, mold, insect or rodent debris etc.) Removal of pet waste, including work in any room with excessive litter spills or uncleaned litter box Work on ladders Exterior windows Movement of furniture and/or gas appliances Work in areas over 76 degrees Fahrenheit Homes with four (4) or more cats and/or dogs Upholstery & Carpet Cleaning Application/removal of wax or polish on hard surface flooring Dusting, wiping or any cleaning of 1” metal mini-blinds or cellular/fabric blinds Homes with noticeable past or current indoor tobacco/marijuana use
  • Can I provide my team with special instructions?
    Yes! We encourage you to give us a list of your priorities. These priorities can remain the same for the duration of your service or change at each visit. Please let us know how we can serve you best!
  • Do your housecleaners accept tips?
    While tips aren’t expected, we’re allowed to accept them. Some of our clients prefer to tip a little at the end of each service while others provide a large tip at the end of the year. You can also leave a review on our website or Facebook page. We love hearing that our work is appreciated.
  • Do I need to sign a contract?
    No. One of the benefits of using our home cleaning services is that we do not require a contract. You are able to change your cleaning schedule or cancel service at any time, with proper notice.

Billing & Pricing

Use our booking tool for a quick cost estimate


We charge per labor hour for all cleaning services. We cater each appointment to our clients specific needs. Please contact us to obtain an estimate.

Payments Accepted

We accept Cash, Check, Venmo and Zelle. Payment is due at the time of service.

Satisfaction Guarantee

Please let us know if you have any issue with the quality of service we have rendered within 24 hours. 

bottom of page